Care, clarity & trust
Refunds & Cancellations
A clear approach to future support and digital purchases, with your rights and choices kept in view.
Payments are not active. You cannot currently make a payment, start a subscription or complete a paid purchase on King of Dwarka. The amounts and options shown are previews only.
In this document 9 sections
Scope & intended merchant
King of Dwarka is the public-facing platform. The intended merchant for future paid transactions is The Bella Luna, an India-based sole proprietorship operated by its proprietor. In this policy, “we”, “us” and “our” refer to the operator handling King of Dwarka’s support and future transactions. Our public support address is info@kingofdwarka.com.
This policy explains the approach to eligible transactions once payment functionality is explicitly activated. It covers voluntary one-time support, recurring monthly or annual support, and purchases of digital publications, artwork, journals and bundles. These are distinct offerings; a support contribution is not a product purchase.
Paid checkout, recurring billing, customer purchase entitlements and paid-product delivery are not currently active. Selecting an amount or edition does not authorize a charge or create an order. This page does not activate any of those services.
One-time voluntary support
When one-time support becomes available, it will be a voluntary contribution to this independent initiative. It will not include a digital product, preferential access to core reading or Community participation, or a promised spiritual benefit.
If you believe a charge is accidental, duplicated, unauthorized or otherwise incorrect, contact us so we can investigate. If a charge is presented as coming from King of Dwarka while website payments remain unavailable, please report it rather than assume it was initiated here.
We will consider the transaction records, the circumstances and the remedy required by applicable law. A request does not automatically establish refund eligibility, and there is no blanket refusal of refunds. Payment-provider rules may affect the process but do not override mandatory legal rights.
Recurring support & cancellation
Monthly and annual support are proposed options only. Before recurring support opens, the amount, currency, billing frequency, renewal terms and cancellation method must be clearly disclosed, and your explicit authorization must be obtained before the first charge.
The intended principle is that cancellation stops future renewals. It does not by itself reverse a successfully completed earlier payment. A concern about an earlier payment will be considered separately under the applicable refund terms and law.
There is currently no active subscription, auto-debit facility, subscriber portal or cancellation button on this website. You can email us with a question now, but this is not a claim that a live subscription-management service exists.
Before activation, we must publish and test the actual cancellation method, when cancellation takes effect, renewal notices, refund eligibility and the applicable timelines. Those details will be available here and before you authorize recurring support.
Digital products & file problems
When paid sales open, the products covered here will be digital-only downloads, including publications, artwork, journals and bundles. No physical item is shipped under these digital listings. Paid delivery and secure customer access are not yet live; product previews and completed files do not mean a paid order can currently be fulfilled.
A change-of-mind request is different from a duplicate charge, non-delivery, a corrupt or technically unusable file, the wrong edition supplied, or a material difference from the product description. Please describe the issue so we can assess the appropriate remedy.
For a delivery or file problem, the appropriate remedy may include providing the correct or usable file, restoring delivery, a price adjustment or a refund, depending on the facts and applicable law. We do not exclude mandatory remedies simply because an item is digital or has been downloaded.
Any discretionary change-of-mind conditions, permitted uses, file requirements and delivery arrangements must be stated before purchase. This interim policy neither promises unrestricted returns nor assumes that you have waived a cancellation or withdrawal right. Where a country’s law requires particular information or express consent for digital delivery, it must be provided or obtained before that delivery begins.
How to raise a query
Email info@kingofdwarka.com or visit our Contact page for the same official contact details. State whether your query concerns one-time support, recurring support or a digital product. Please include only the information needed to understand the issue.
Useful details, when available, are the transaction or order reference, transaction date, amount and currency, product or support option, and a short explanation. For a file problem, describe the error and the application or device used. Redact unrelated personal information from any supporting image.
Never email full card numbers, CVV or security codes, passwords, OTPs, bank login credentials or sensitive identity documents. Do not post transaction details in Krishna Community.
The team will review the query, may request limited supporting information through an appropriate channel, and communicate the outcome and any next steps. Reporting a discrepancy or unauthorized transaction to your bank or payment provider directly may also be appropriate; you do not need to wait for our review to do so.
info@kingofdwarka.comReview & refund processing
No refund request window, approval deadline or bank-credit estimate for future transactions has yet been finalized. We will publish the applicable operational details before taking payments. Any mandatory complaint-handling, refund or other time limit under applicable law still applies and is not postponed by this interim wording.
If a refund is due, its processing will follow the applicable law and the supported payment-provider procedure. The time between initiation and the credit appearing can vary by payment method, provider and bank. We will communicate available status information without treating initiation alone as proof that your account has been credited.
Independence & tax treatment
King of Dwarka is an independent digital initiative, not an official temple or charitable organization. It does not officially represent Dwarkadhish Temple, ISKCON or any other institution. Future support is for this initiative and is not a payment to a temple.
Support contributions are separate from purchases and are not represented as charitable donations eligible for tax deductions. We do not promise a tax benefit, a particular GST treatment or a charitable receipt. Applicable tax and invoicing requirements must be confirmed before collection begins.
Your rights & policy updates
Nothing in this policy limits rights or remedies that cannot lawfully be waived, including applicable rights under India’s Consumer Protection Act and Consumer Protection (E-Commerce) Rules, as amended and in force. Mandatory protections under other laws that apply to an international customer also remain unaffected. We do not impose a universal cooling-off period or assume that all countries have the same rules.
Read this policy with our Terms of Service, Privacy Policy, Disclaimer and any product-specific terms supplied before purchase. A future product term or payment-provider procedure cannot remove a mandatory consumer remedy.
We will update this page before paid services open and when relevant arrangements change. The date above identifies this version. Later changes will not silently remove rights or rewrite the terms of an already completed transaction.
Before payments open
Payment activation remains a separate step. Before accepting support or selling digital products, we must finalize the merchant and grievance-contact disclosures, support eligibility, refund and cancellation terms, recurring authorization and renewal notices, delivery arrangements, consumer notices and tax invoices, with appropriate legal, accounting and payment-provider review.
This page is a transparent statement of the current position and intended approach. It is not a statement that Cashfree, another payment provider or a lawyer has approved the policy or authorized collections.